Frequently Asked Questions
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Do you accept insurance?
We are happy to accept most major insurance. We are in-network with multiple carriers including Regence, Blue Cross, United Healthcare, Cigna, Aetna and PacificSource. Please see this page for our most up to date list of contracted insurance plans. We are always considering additional carriers. If you are interested in becoming a patient and have a plan that is not listed, please reach out to our admin team.
What can I expect to pay?
Our private pay rates are as follows.
Initial Assessment: $375-$450
Follow-Up Appointments: $150+
Letters, paperwork and documentation requests outside of appointment time: $50 (no fee for medical records)
Missed Appointment or Late Cancellation: $150+ (Varies depending on the type of missed appointment. This is not covered by insurance)
Additional services and/or procedures codes will be billed at approximately 2.5x Medicare allowable rates.
For those with commercial insurance payers, your out of pocket expense will depend upon your insurance plan. While each plan differs, patients are typically responsible for:
Co-Pay. This is an out-of-pocket patient cost that is required at the time of service.
Deductible. This is the amount you must pay out-of-pocket before your insurance carrier contributes to your medical expenses.
Co-Insurance. If your annual deductible has been met, you now pay only a portion of your medical bill out-of-pocket.
I’ve scheduled my first appointment, now what?
Upon scheduling your appointment, you will receive a few emails from our Electronic Health Record software, AdvancedMD. The first allows you to register for your patient portal and complete all of the required intake forms, and the second is the confirmation of your appointment date and time.
*Important to note: ALL intake forms must be done BEFORE your appointment time. There is not time after your appointment slot has begun to do them. Pictures of your ID and Insurance Cards are required. These can be uploaded under the "documents" tab of the patient portal.
At the time of your appointment, join the virtual waiting room by going to www.myheal.online
How long are appointments, and how often are they scheduled?
New patient appointments are typically 30-50 minutes.
Follow-up appointments are typically 15-30 minutes.
You and your provider will decide how often your appointments will take place. Most patients are seen every 1-2 weeks when beginning treatment, and gradually reduce to once every 3-6 months after symptoms have stabilized.
What conditions do you treat?
Our goal is to provide the best care for our patients utilizing our providers expertise. For this reason our current panel is most compatible with those seeking treatment for:
We do not treat Substance Use Disorder, psychotic disorders, personality disorders, high acuity patients with extensive monitoring requirements or those with a history of violence or anger management concerns.
We are happy to schedule a phone consultation to ensure that our practice is a good match for you.
What ages do you work with?
We work with patients ages 18+
Exceptions to this policy will only be made on a case-by-case basis at the discretion of the practice director and provider.
Do you provide in-person or telehealth services?
Our practice is primarily a telehealth service provider, utilizing real-time audio/visual communication. We anticipate changes to telehealth regulations and reimbursement in the coming months, and will adjust our policies accordingly in response.
Patients prescribed a controlled substance prescription will be required to attend at least one face-to-face visit upon conclusion of the COVID-19 pandemic state of emergency. This is due to federal regulations set in place by the DEA. Information regarding in-person visits will be provided prior to prescribing controlled substances. Controlled substances are not routinely prescribed and will not be prescribed to new patients.